Team Member, Corporate Support Services

• To oversee the operations and the direct sales activities of the Corporate Support Services.
• To manage effectively and efficiently service delivery to customers, from the onboarding process to claims
• To ensure the growth and profitability of the Corporate Support Services team and supervise the management of all key relationships in these.

Role Qualification:

Academic/Professional: Relevant first degree in any discipline

Professional Qualification: MSc/MBA/ACII/ACIIN and basic knowledge of actuarial services will be an added advantage.

Work Experience: 4-6 years sales/operations experience in a Financial Services company.

Key Responsibilities:

• Processes the documentations of all transaction and ensures the registration of all businesses on AIMS & other underwriting platforms.
• Generating reports on performance, sales, market dynamics & trends for products within the portfolio in order to ensure profitability.
• Preparation and defence of Tender Bids.
• Raises debit note and endorsements for all transactions and follows up on payments on clients’ accounts.
• Create a system that will ensure efficient working relationship with other sales team in other to meet the Company’s target.
• Ensure regular interactions with the Claims team in other to ensure the continuous refining of our pricing, terms and conditions.
• Scope the market and carry out detailed analysis of each sector managed with a view to growing the Corporate Support Services Team’s market share.
• Supervises and drives the relationship management activities within the Team including the maintenance of the required level of relationship with Brokers.
• Supervises reconciliation of customers’ accounts on a monthly basis and receivables management.
• Gives risk improvement advice and solution to clients where necessary.
• Prepare Brokers Commission as at when due.
• Ensures regular quality assurance on all clients’ information on AIMS and other underwriting platforms.
• Provides direction and leadership for the team.
• Manages the relationships of key executives of large customers within the CSS space
• Work with the Training team in the training and development of the Team’s personnel.
• Provides coaching and mentoring to members of the team.
• Ensure all underwriting activities are done in line with AXA standards and in compliance with NAICOM’s guidelines.
• Any other responsibilities that might be assigned by the Unit Head, Group Head Energy and Divisional Director from time to time.

Required Skills and Competencies

• High level of initiative and ability to work with minimal supervision.
• Very good relationship management skills
• Good knowledge of Non-Life and Life insurance products and services
• High level of initiative and ability to work with minimal supervision.
• In addition, prospective candidate should have:
• Good oral communication and professional writing skills
• Good presentation and selling skills.
• Excellent interpersonal and team building skills.
• Confident
• Strong leadership
• Relationship management
• Strong interpersonal & team building skill.
• Problem solving
• Time management