Frequently Asked Questions

Quickly find answers to the most common questions about our products, services, policies and contracts.

  • INVESTMENTS
  • HEALTH INSURANCE
  • Protection & Cover

Investment FAQ

  • GENERAL ACCOUNT ENQUIRIES
  • MONEY MARKET FUND
  • EQUITY INCOME FUND
  • OTHER INVESTMENTS
  • MORE

General Account Enquiries

To open an Investments account with AXA Mansard, kindly visit www.axamansard.com and click on Sign up. Fill in your information and follow the prompts. Alternatively, you can visit any of our welcome centers.

To make a contribution to your AXA Mansard Investments Fund, you can use any of the following channels:

1. Direct transfer to any of our bank accounts

2. Online payment through our transaction portal (Interswitch)

3. POS at our welcome centers

4. USSD *987#

To access the statement of accounts for your AXA Mansard Investments Fund, log on to your www.axamansard.com account. You can view/download your statement by following these pages on the dashboard – Investment > Dashboard > Statement. Alternatively, you can send an email request to clientservices@axamansard.com

To check your AXA Mansard Investments account balance, simply log on to your www.axamansard.com account. Your available balance can be seen under Portfolio on the Investments page. Alternatively, you can dial *987# and follow the prompts to retrieve your available balance.

When you make a payment/contribution to your AXA Mansard Investments Fund, there will be a confirmation email sent to your registered email address and your fund will reflect on your dashboard within 24 hours. In the event that this doesn’t happen, kindly send an email to clientservices@axamansard.com

Kindly send an email to clientservices@axamansard.com and attach your legal name change document.

On the AXA Mansard website www.axamansard.com, click on Forgot Password and follow the prompts to reset your password.

If you experience fraud or suspect a compromise to your AXA Mansard account, kindly send an email to clientservices@axamansard.com

Money Market Fund

The Money Market Fund is a secure, open ended mutual fund that invests in short term securities such as Treasury Bills, Commercial Papers and Fixed Deposits. It aims to optimize returns on free cash flow offering returns that outperform regular savings accounts.

The Money Market Fund is open to investments from anyone i.e. Adults, Children and Corporations.

You will need to complete a subscription form. Our subscription form can be found on our website – www.axamansard.com. Alternatively, the form can be obtained from any of our welcome centers.


Additional documents required include government issued proof of identification, passport photo, proof of address (utility bill) and signature.

The minimum amount required to invest in the Money Market Fund is ₦2,000.

The minimum amount required after your initial investment is ₦1,000.00

The Money Market Fund is a type of Mutual Fund.

The Money Market Fund has a lot of benefits which include:


1. Safety: The Fund ensures safety of both principal and interest accrued.

2. Returns: The Fund provides attractive returns and when compared to a normal savings account, the AXA Mansard Money Market Fund offers a lot more return on your investment.

3. Liquidity: The Fund is open-ended which means that injections and withdrawal are treated on any business day.

4. Affordability: The Fund represents an investment opportunity that allows investors earn steady income without substantial initial investments.

5. Professional Management: The portfolio managers are skilled and experienced professionals and will bring this expertise to bear in the management of the Fund. .

6. Performance Monitoring: An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

7. Accessibility: Easy accessibility to the Fund via the use of electronic platforms. Simply visit our online portal – www.axamansard.com; download the AXA Mansard mobile app – MyAXA; or access it via our USSD code – *987#.

You start earning interest on your fund within 24 hours of payment.

The Fund Manager will pay dividends (accrued interest) and distributes this on a quarterly basis. Unit holders, upon subscription shall have the option of the accrued interest paid into their designated bank account or reinvested which means that the income will added back to the principal.

Your funds can be liquidated at any time. We will credit your registered account number within 24 hours from when you send in the instruction (via the website, MyAXA App or *987#) and all outstanding documents are in place.

The Fund invests in money market securities which include Treasury Bills, Fixed Deposit and guaranteed Commercial Papers.

The Fund is managed by skilled and experienced Portfolio Managers at AXA Mansard Investments.

An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

No, there are no penalties for withdrawing your funds from your account.

There is no guaranteed return rate for the Fund. It is calculated everyday as the weighted average of the rates of the securities the Fund is invested in. These securities are very low risk and have low volatility.

The daily yield of the Fund is displayed on www.axamansard.com. Daily earnings are also displayed. Earnings for the day can be computed using – rate/365*principal.

You can stay in the Fund for whatever length of time you desire, the interests are accrued on a daily basis.

There is no minimum withdrawal amount from the Fund.

For a corporate account, we will require passport photographs and ID cards of the signatories as well as the incorporation/registration documents, Board Resolution and Utility Bill

The Fund assets are denominated in Naira, as such, capital inflows by foreign investors who subscribe to the Fund shall be converted to Naira at the exchange rate as advised by the Fund Manager’s Bankers.

Equity Income Fund

Equity Income Fund is an open ended mutual fund aimed at investors with high-risk appetite seeking income and strong potential for capital growth through an array of stocks. It is suitable for investors who have a longer-term horizon. The equity income funds can offer high returns compared to bonds or money market funds on the long term.

The Equity Income Fund is open to investments from anyone i.e. Adults, Children and Corporations.

You will need to complete a subscription form. Our subscription form can be found on our website – www.axamansard.com. Alternatively, the form can be obtained from any of our welcome centers.


Additional documents required include government issued proof of identification, passport photo, proof of address (utility bill) and signature.

The minimum amount required to invest in the Equity Income Fund is ₦10,000.

You can invest any amount in the fund subsequently.

The Equity Income Fund is a type of Mutual Fund.

The Equity Income Fund benefits include:


1. Strong Potential: For capital appreciation over the long term.

2. Professional Management: The portfolio managers are skilled and experienced professionals and will bring this expertise to bear in the management of the Fund.

3. Performance Monitoring: An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Yes, the AXA Mansard Equity Income Fund pays dividend annually. We use proceeds (dividends and capital gains) realised in the Fund to pay dividends to Fund subscribers.

You start earning interest on your fund within 24 hours of payment.

Your funds can be liquidated at any time. We will credit your registered account number within 2-5 working days from when you send in the instruction (via the website, MyAXA App or *987#) and all outstanding documents are in place.

The Equity Income Fund invests largely in listed stocks and sparsely in money market securities such as Treasury Bills and Fixed Deposit.

The Fund is managed by skilled and experienced Portfolio Managers at AXA Mansard Investments

An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

No, there are no penalties for withdrawing your funds from your account.

No, there is no guaranteed return rate. The value of the units you hold in the fund simply appreciate/depreciate depending on the performance of the securities that the Fund is invested in.

You can stay in the Fund for as long as you desire. You are advised to view the Equity Income Fund as a long term investment as it is very volatile but tends to outperform the money market fund in the long term.

There is no minimum withdrawal amount from the Fund.

For a corporate account, we will require passport photographs and ID cards of the signatories as well as the incorporation/registration documents, Board Resolution and Utility Bill.

The Fund assets are denominated in Naira and, as such, capital inflows by foreign investors who subscribe to the Fund shall be converted to Naira at the exchange rate as advised by the Fund Manager’s Bankers.

Other Investments

In addition to our mutual funds, AXA Mansard Investments offers investment options in:

1. Treasury Bills

2. Equities

3. Real Estate

More

No, the mutual funds only accept Naira. Clients may however invest directly in Eurobonds or US Treasuries if they would prefer to invest in US Dollars

Yes, in addition to the basic requirements, we require an authenticated proof of address.

Health FAQ

  • GENERAL QUESTIONS
  • HEALTH PLANS
  • HOSPITAL INFORMATION
  • PRICING AND PAYMENTS
  • COVERAGE
  • CORPORATE AND SME

General Questions about AXA Mansard HMO

Please click on www.axamansard.com/myaxa/health to view available plans, hospital list and price quotes.

Kindly send an e-mail to healthcare@axamansard.com with full names of each individual as registered.

For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

Health Plans

AXA Mansard health plans consists of the Corporate Health Insurance plans, Individual Health Insurance plans, SME plans and EasyCare plan.

Please click on www.axamansard.com/myaxa/health to view available plans, hospital list and price quotations.

AXA Mansard Health plans are available for individuals 0 – 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

AXA Mansard Health has an international health Plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

AXA Mansard Health offers a group international health plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

AXA Mansard Health plans are available for individuals 0 – 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

For a child less than 18 years, at least one adult is required to purchase a plan to enable us register the child/minor. A minor can not be registered on the health insurance plan alone as we are unable to have a binding contract with them.

All plans cover mental health psychiatry. However, the extent and terms of cover depends on the purchased health insurance plan.

Hospital Information

The list of Hospitals can be found on the AXA Mansard website via this link – https://www.axamansard.com/myaxa/health/. The hospital list is dependent on the selected health plan . For further enquiries, please call 0700AXAMANSARD or e-mail healthcare@axamansard.com

Please click on https://www.axamansard.com/myaxa/health/ to view available plans, hospital list and price quotations.

 You can change your hospital on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply login/sign up to access your dashboard and make the changes. Alternatively, kindly contact our Customer Care team via 0700AXAMANSARD or healthcare@axamansard.com

Yes, you can book a hospital visit on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply log in/sign up to access your dashboard and book hospital appointment. Alternatively, kindly contact our Customer Care team via healthcare@axamansard.com or call 0700AXAMANSARD

You can access care without your HMO ID card. You will need to visit the facility with any valid means of identification and your enrollee number(if communicated). Please contact our Customer Care team viahealthcare@axamansard.com or call 0700AXAMANSARD for further assistance.

We offer a wide range of pediatric hospitals that can care for your child. Please check our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

An e-mail would be sent to you upon confirmation of your booking. However, you can contact us via healthcare@axamansard.com or 0700AXAMANSARD.

Kindly send complaints to our Customer Care team via healthcare@axamansard.com or call 0700AXAMANSARD.

Visit the AXA Mansard website via this link – https://www.axamansard.com/myaxa/health/ to view the list of hospitals in your area. You can also contact us via healthcare@axamansard.com or 0700AXAMANSARD for further assistance.

This is dependent on your chosen health plan. Please refer to our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

Pricing and Payments

Our health plans can be purchased for family. Simply select the number of individuals in the family to generate a quote. Prices are per person per year. However, a discount of 2.5% is applicable for family purchases (online). Please see prices on the AXA Mansard website www.axamansard.com/myaxa/health

Limits applicable to health plans are dependent on the type of plan and medical diagnosis. For more details, kindly visit the AXA Mansard website via this link – www.axamansard.com/myaxa/health

Payments are made once and in full at the inception of the health insurance plan.

Kindly provide a detailed medical report (as applicable), evidence of payment made, prescription sheet, referral note (if an investigation). These documents can also be e-mailed to healthcare@axamansard.com

For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

What is Covered?

AXA Mansard Health plans are available for individuals 0 – 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

This depends on your current health insurance plan (family or individual). If your have an individual plan, you will be required to buy an additional plan for your child.

Overseas coverage is available on the Corporate Health Insurance plan. Please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

Depending on your current health insurance plan (family or individual), you can upgrade your health plan to include your spouse at renewal of policy or send the details of your spouse for inclusion, if you are on a family plan

Do you offer Dental Care on the AXA Mansard health plans

For details of individual health insurance plans, kindly visit the AXA Mansard website via this link – https://www.axamansard.com/myaxa/health/. For the Corporate Health Insurance plan, this can be requested from your HR. For further enquiries, please contact our customer care for assistance via healthcare@axamansard.com or call 0700AXAMANSARD.

Network gym access is available on the Corporate Health Insurance plan only. For referral to partner gyms, please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

Depending on your current health insurance plan(family or individual). Your new born is covered for 6 weeks and needs to be registered before the expiration of this.

The Corporate Health Insurance plan covers antenatal and delivery. For the individual plans, antenatal care & delivery is not covered until after you have been on the plan for 24 months. For international plans, restrictions apply depending on your specific cover.

Corporate and SME

Kindly send us a mail with the error message you are receiving. Please send to our Customer Care team via healthcare@axamansard.com

Please contact us via healthcare@axamansard.com or call 0700AXAMANSARD

Please contact us by clicking on the phone icon on our website to request for a call back or reach us via 0700 AXAMANSARD (+234-700-292-626-7273), 0815-049-0169 or healthcare@axamansard.com

Insurance FAQ

  • LIFE SAVINGS
  • TRAVEL INSURANCE
  • EDUCATION PLAN

About Life Savings

AXA Mansard’s Life Savings plan gives you the opportunity to earn a better interest on your savings than the ordinary savings account. The minimum monthly contribution is ₦2,000 and you can enjoy a FREE Life Insurance of up to ₦1m when you buy AXA Mansard Life Savings plan. Kindly visit https://www.axamansard.com/myaxa/insurance/life/life-savings/ to sign up.

This is based on the date you purchased the policy and the consistency of your contribution. You can check your maturity date on the AXA Mansard website – www.axamansard.com. Simply login/sign up to access your details. Alternatively, kindly send a mail to our Customer Care team via ccare@axamansard.com

Simply send an email to our Customer Care team via ccare@axamansard.com stating that you wat tno continue the Life Savings policy. Please note that the free Life Insurance cover becomes invalid at age 60.

Yes, you can increase your savings contribution at the point of renewal. However, if the increase is beyond your current band and you want your free Life Insurance cover to increase as well, you will be required to notify us via email at ccare@axamansard.com, stating that you want to increase your contribution.

The liquidation process usually takes two to three working days to credit your account.

Life Savings contributions can be made weekly, monthly, quarterly, bi-annual or yearly.

Your Life Savings statement of account can be viewed online at anytime. Simply visit our website – www.axamansard.com and login with your registered email address or sign up if you are yet to do so.

Yes, you can open a Life Savings account on the AXA Mansard website. Kindly visit our life savings page to get started.

To reactivate your account, please send an email to our Customer Care team via ccare@axamansard.com requesting for reactivation.

Yes, you can pay anytime you have funds, although you are encouraged to contribute monthly for sequential analysis of your contribution.

Life savings, Money Market Fund and Equity Income Fund.

The beneficiary(ies) are stated individuals who are entitled to the benefits payable on the policy in the event the policy holder demises.

You can reactivate your monthly Life Savings contribution on AXA Mansard via www.axamansard.com. Simply login/sign up to access your dashboard or contact your bank to re-initiate the mandate.

Kindly send a screenshot of the error message to telesales@axamansard.com to enable us resolve the issue.

Kindly use the tracking number gotten at the point of initiating your request, to track the status online. Simply login/sign up to access your dashboard or send an email to telesales@axamansard.com

Simply visit the AXA Mansard website – www.axamansard.com and login/sign up to access your dashboard to view your balance. Alternatively, you can send an email to our Customer Care team via ccare@axamansard.com

About Travel Insurance

For information on our Travel Insurance plans, kindly visit the AXA Mansard Travel Page

AXA Mansard’s Travel insurance covers emergency medical assistance and personal accident amongst others up to a certain limit. However, you can take up an International Health Insurance plan for other non- emergency medical illnesses.

Changing the date on your policy is only possible if the cover has not commenced. Simply send the issued certificate as well as the new travel details to our Customer Care team via ccare@axamansard.com

If you buy your Travel Insurance policy online, you will get the certificate immediately via email.

Yes, you can purchase Travel Insurance for anyone provided you have all their details.

Kindly click here to get an instant quote and make purchase

Yes, you need Travel Insurance to cover unforeseen circumstances relating to your trip. You also need an International Health plan for health related issues when you are away.

Yes, you can purchase your Travel Insurance cover for the duration of your travel and more for up to 365 days.

About Education Plan

Edu Plan is a product that allows the policy holder to save towards financing the education of their children/wards. It also provides financial protection for a ward’s education in the event of demise or permanent disability of the policy holder within the duration of the policy.

For your Beneficiary (Death Benefits)For You (Living benefits)
Sum Assured – payable to the schoolPermanent Disability Cover
Policy Value – payable at the end of policy durationFree Annual Health Check
Family income which is 5% of the sum assured, payable annually to the primary/contingent beneficiary till the end of the policy termLoyalty Bonus: 3 months premiums added to savings every 5 yrs at anniversary of policy, for 10 yr+ policies only
Premium waiver; premium due, which would be paid by AXA Mansard till the end of the policy termPolicy Value at the end of the policy term
The annual health check will consists of the following tests:
  • • Blood Pressure Check

  • • Physical Health Assessment

  • • Blood Sugar

  • • Body Mass Index

  • • PCV/Urinalysis/Cholesterol

You can access the annual health check benefit by pre-booking any date of choice (24/48 hours notice is required) using any of the locations sent to you via email after the inception of policy.

Yes, the payment frequency can be changed after a period of 6 months and the revised premium paid in full.

You will only be entitled to your premium if it falls within the 15-day cool off period, which is the maximum number of days you can call back for your premium and policy terminates

Yes, you can. We understand that you may want to have different beneficiaries for each policy. However, the aggregate sum assured is limited to N50million and a medical test will be required for sums assured/death benefit above N30million.

No, you cannot have more than one beneficiary on a policy. However, you can buy more than one policy subject to an aggregate sum assured of N50million on all the policies.

Yes, the policy only attracts a surrender value after two (2) years provided all premiums are paid as and when due. This surrender value shall be the policy value as at the applicable period

Thirty (30) days is allowed for the payment of each quarterly, half-yearly or yearly payments and fifteen (15) days is allowed for the payment of monthly payments.

When a policy lapses, you will not be covered and we will not be obliged to pay the Sum Assured/Death Benefit In the event that demise or permanent disability occurs.

There is no waiting period.

Cool-off or free look period is 15 days from the date of receipt of policy document which is time duration which the policy holder may cancel policy and receive full refund of premium

The grace period is 15 days for monthly payment frequency and 30 days for other payment frequencies. Grace period is the period immediately after the premium payment due date during which policy will be considered lapsed as a result of failing to lodge premium after this period.

Yes, a lapsed policy may be revived in full within one year from the day it lapsed, subject to satisfactory proof of continued good health and eligibility for the policy and payment of the arrears of premium and reinstatement fee.

You can only make your payments into our corporate bank account. We shall only recognize and be responsible for services (subject to contract) for which payment is received into our corporate bank account(s). Payment methods acceptable to AXA Mansard’s are strictly via:

• Single , Annual and Half-yearly payments: 1.) Online transfer, 2.) Bank transfer, 3.) Direct debit, 4.) ATM transfer, 5.) Mobile money payment transfer, 6.) POS terminal payments, 7.) Cheques and Bank Drafts issued in the company’s name only 8.) Payments to licensed insurance brokers

Quarterly and Monthly Payments: Initial payment through any of the payment methods indicated above, then Direct Debit Only for subsequent payments


We shall not be held liable for cash payments made to/ through 3rd party agents (except as listed above), and shall not recognize such transactions purported to be done with the company.

You can purchase Edu Plan from any of our branches or welcomes centres. You can also call us on 09062863 421 – 434 for immediate purchase. If you are an existing customer of AXA Mansard, please contact your relationship manager or account officer for this product.

To facilitate the prompt processing of the claim, the following documents would be required from your beneficiary (ies);

• A Completed Claim Form

• Original Certificate of Cause of Death for sighting and return (in the alternative, the burial certificate with evidence of cause of death)

• Original Proof of Identity in the form of Passport, National ID Card, Drivers’ License or any other photo ID issued by State or Federal Government • Police Report if death is by accident