Business Manager, Distribution

Job Objective/Purpose of Job:

Upskill and motivate Advisors towards effectively implementing sales strategies for retail insurance sales.

RESPONSIBILITIES:

• Supervise Advisors and sales of insurance products.
• Role play with key prospects through the sales process; understand customer needs and propose approaches for handling objections and closing business.
• Monitor Advisors liaison with customers.
• Actively seek new business opportunities and client accounts, do presentations to defend and convert business by doing a portfolio review of all accounts.
• Compile and send in monthly variable pay for all Advisors within the SBU to Sales & Marketing Support Team by the second working day of every month.
• Present to MUIC businesses that are N10m and above with a Loss Ratio of ≥ 40% and Combined Ratio of ≥80%.
• Review Advisors’ sales reports to establish trends and identify areas for improvement.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Identify appropriate product mix for Advisors and viable sales strategies to be implemented.
• Manage and maintain weekly, monthly and all required sales reports.
• Own recruiting, objectives setting, coaching and performance monitoring of Advisors.
• Identify trends in Retail business and proactively advise ASM/Group Head on potential actions to take.
• Identify and escalate actual and/or potential operational and administrative issues to the ASM/Group Head.
• Assist in identifying required resources and personnel to achieve the revenue budget of the Group.
• Presentation of the SBU performance at the Monthly Divisional MPR, QBR & Budget meetings.
• Carry out continuous check on spokes monthly.
• Seek approval for accepting/processing transactions when required.
• Ensure that Advisors capture complete and accurate information on the CRM database/Workbench.

Education/ Professional Qualification:

• Bachelor’s degree in any field from a reputable tertiary institution.
• Professional qualifications (i.e. CII, CIIN or other of similar equivalence) will
  be an advantage.

Experience:

• Minimum 4 years’ experience in Financial Services of which 2 years’ should be in the Insurance Business (Underwriting, Sales or Operations).