Pharmacy Network Supervisor

The Pharmacy Network Supervisor will oversee field monitoring teams and ensure effective supervision of community pharmacies enrolled in the Kampe Care initiative. The role is accountable for ensuring that pharmacies comply with Kampe standards, deliver quality healthcare services, and provide excellent customer experience.

Role Qualification:

Academic/Professional:

• Bachelor’s degree in pharmacy, Nursing, Public Health, Healthcare Administration, or related field (master’s degree is a plus).

Work Experience:

• 4-6 years’ experience in healthcare supervision, provider relations, or field operations.
• Knowledge of healthcare regulatory requirements.

Key Responsibilities:

• Lead and supervise Pharmacy Network Field Workers/Monitoring Officers across assigned regions.
• Review and validate reports from monitoring teams for accuracy and completeness.
• Escalate systemic issues, fraud risks, or high-risk incidents to the Head of Pharmacy Benefit and Project Manager.
• Liaise with central teams (Technology, Claims, Operations, Compliance) to resolve field-level issues.
• Develop action plans with monitoring teams to address performance or compliance gaps.
• Support management in implemen..ng mi..ga..on strategies across the network.

Required Skills and Competencies:

• Data collection validation and reporting (Excel, Power BI, or mobile data tools).
• Knowledge of network or pharmacy operations, primary care, and claims processes
• Strong communication and relationship-building skills.
• Ability to balance field realities with project targets.