Head, Public-Sector North and HOS Desk

Oversee operations and sales for the Public Sector North Team and HOS Desk, ensuring efficient service delivery, policy growth and profitability, and effective management of key relationships.

Role Qualification:

Academic/Professional:

• Relevant first degree in any discipline, MSc/MBA/ACII/ACIIN will be an added advantage.
• Demonstrably knowledge of the public sector and ability to speak Hausa will be added advantage

Work Experience: 5 – 8 years sales/operations experience in a Financial Services company with 2–3 years in a leadership role.

Key Responsibilities:

• Responsible for the profitability of all businesses within the PSN team and HOS Desk. Must ensure regular analysis of the portfolios, make recommendations and seek the necessary approval for the adjustment of pricing (and other terms and conditions) as appropriate
• Initiates applicable product development, customization or improvement efforts.
• Manages the relationships of key executives of large customers within the portfolios.
• Ensure regular interactions with the Claims team to enhance the understanding of the teams’ major customer’s business dynamics.
• Supervises reconciliation of customers’ accounts on a monthly basis and receivables management.
• Work with the Training team in the training and development of the Team’s personnel
• Drives the implementation and achievement of the corporate objectives as it affects the PSN team and the HOS Desk.
• Sets appropriate targets for the Team’s operations in line with the Company’s overall objectives and track the targets set on a monthly basis.

Required Skills and Competencies

• Achievement of Business Goals.
• Renewal Ratio & number of New Business.
• Internal Customer Satisfaction index.
• Process Time/output.
• Internal Customer Satisfaction index.
• Customer Satisfaction index.
• % of Achieved Revenue against Target.