To ensure we serve you better and improve the quality of service, we have developed a dedicated contact centre for your convenience. You can reach our 24 hour contact centre via email on internationalhealth@axamansard.com or call 07026587302.
Below is a step-by-step guide on accessing care outside Nigeria
How to Access IMED Care
- Pick a hospital/provider using the link Provider Finder – Home (axaglobalhealthcare.com)
- Book an appointment with the hospital for the care to be received
- Send the details (name of hospital, doctor’s name, indication/diagnosis, date of appointment, email and phone number of enrollee) to internationalhealth@axamansard.com Cc ogochukwu.orji@axamansard.com at the latest, 1 week prior to the appointment
- Axa will issue a pre-authorization letter to you for this appointment. Please note we may call to verify/clarify certain details about the care/appointment.
- Proceed to the hospital to access care with the letter issued
- In an emergency, where the member needs to be rushed to the hospital, member can pay out of pocket and request for a full reimbursement for medically necessary treatment.
- The Hospital can also treat the enrollee and the invoice shared with us post care for claims processing.
- For care in the USA, we will also issue a US insurance card along with the pre-authorization letter
Explore Telemedicine with our Virtual Doctor Service
- One of the benefits of your health cover from AXA Mansard Health Limited is having access to a Virtual Doctor service – but that doesn’t mean a chatbot or automated answers. Your appointment will be with a real doctor, and you can book it anytime, anywhere.
- Use your customer/membership number to register now on: AXA Global (Virtual Care from AXA)
Benefits
- Free and unlimited consultations: Get clear, consistent advice, when you need it with a call back or video appointment from an internationally qualified doctor and there’s no limit – use it as often as you like!
- Book a video appointment between 08.00 and 00.00 (UK time) Monday to Friday online or through the ‘Virtual Care from AXA’ app on your phone or tablet.
- Â Arrange for a doctor to call you back 24/7 by requesting a call back through your app or by calling +44(0) 203 4995 487.
- Â Always speak to a doctor in English, German, Spanish or Mandarin. Other languages are available as well, you just have to ask.
- Speak to a doctor about all aspects of your health
- Avoid awkward conversations in the pharmacy if you don’t speak the language by knowing which medication to ask for.
- Put your mind at rest by showing a doctor your symptoms and getting advice quickly.
- Receive a new diagnosis or discuss an existing one.
- Get travel advice on vaccinations before you go or allergic reactions and insect bites while you’re away.
- Prescriptions available if medically necessary and subject to local regulations.
- That’s not all, anything you talk to your doctor about is completely confidential. They can also support you in other ways:
- Get your medical questions answered, advice on what to do next and support accessing care wherever you are in the world.
- Share your medical records, scans or test results with the doctor. Everything is completely secure and confidential.
So, register now, book an appointment anytime. All you need is your AXA Mansard Health Limited customer/membership number – you’ll find it on your Membership card.
You don’t need to pay your excess or make a claim if you have a phone or video consultation, so it won’t affect your benefits. But remember, if you do need further treatment or medication; contact us so we can confirm it’s covered by your plan.
