Chief Operating Officer – AXA Mansard Health

JOB OBJECTIVE

To Implement strategic leadership operations imperatives for AXA Mansard Health’s business.

Involves in all the activities and procedures adopted by the HMO to ensure an effective and efficient oversight of provider-enrollee relationships to achieve optimal satisfaction for both the provider and enrollee and maintain business profitability.

RESPONSIBILITIES

• The COO is responsible for managing the daily activities of the HMO ensuring that operations, systems and processes are properly coordinated and implemented
• Ensure that service users and their providers are central to all agendas and that services are effectively provided to meet service users’ needs
• Develop and maintain rewarding business relationships with key business leaders and lead the formulation of strategic alliances/partnerships with appropriate organizations
• Co-ordinate and ensure the seamless/ optimal integration of AXA Mansard
• Health’s operating strategy with its organizational structure and resources
• Develop and maintain rewarding business relationships with key business leaders and lead the formulation of strategic alliances/partnerships with appropriate organizations
• Oversee AXA Mansard Health’s risk management policies and practices to ensure business continuity and achievement of key business objectives
• Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key areas including provider network, business operations, and sales and marketing
• Liaise with clients, providers, suppliers and regulatory authorities, and ensure that the HMO’s operational procedures, policies, and standards are always adhered to
• Ensure adequate systems and processes are maintained to measure and monitor the HMO’s effectiveness, efficiency and quality of its healthcare delivery.                                                                      
• Represents the Company at industry stakeholder meetings, seminars and conferences
• Ensure that providers on the network are up to the organization’s standards

Education/ Professional Qualification:

• Strategic Health Management
• Strategic Operations Management
• Analytical highly numerate
• Strong Financial Acumen
• Risk Management & Corporate Governance
• Strong Communication & Organizational skill
• Proven ability to meet / exceed targets and deadlines
• Knowledge of Nigeria Healthcare Industry Regulations & Operations
• Strategic Customer Service
• Process Improvement
• Microsoft Office Suite skills

Experience:

10 – 15 years professional experience with at least 5 in related job role and 7 years leadership experience.