User Experience Analyst

The User Experience (UX) Analyst has a strong interest and capabilities in the research and design of engaging and innovative user experiences. S/he excels at providing both highly analytical as well as highly creative ideas to a Customer Experience engagement and has extensive experience in a fast paced and innovative development environment.

Role Qualification:

Academic/Professional: BSc/Degree from a reputable Tertiary Institution in Design, Information Sciences, Psychology, Marketing or related discipline.

Work Experience:

• Relevant first degree in Marketing, Computer Science or any related course.
• Minimum 2 years’ work experience in conducting UX analysis for software, web applications which leverage emergent technologies, consumer electronics and/or mobile devices.

Key Responsibilities:

• Implements strategies to maximize user experience in the online space
• Design user flows and processes across the digital platforms for excellent user experience
• Work with Product Development team to create new products and modify existing products for online customers.
• Perform routine reviews and monitor the performance of all digital platform to ensure optimization of customer experience
• Ensure prompt processing and delivery of policy documents within the company’s turnaround time

Required Skills and Competencies

• The willingness to keep up to date with new techniques in a rapidly changing profession.
• A fair understanding of user-centred design and testing methodologies, subsystems, and usability and accessibility concerns.
• A clear understanding of the importance of user-centred design.
• Effective communication skills to liaise with team members and clients to ensure that high quality end-user designs meet customer requirements.
• An open, flexible and adaptable mind-set to cope with a rapidly changing set of tasks in an area of emerging, new technologies